All returns or exchanges must be made within 30 days of the original purchase date and items must be in their original, unwashed and unworn condition with tags attached.
Please note that all international sales are final unless the item is damaged or defective at the time of delivery.
We offer free shipping both ways on domestic exchanges in the USA. You will receive a prepaid shipping label. Your new items or verification of credit will be sent once we receive a scan that the shipping label provided to you is on the way back to us. This typically occurs within 24 hours of dropping your package off with the carrier.
A return authorization is required on all returns. You are also welcome to self-return using the carrier of your choice. All returns are subject to a restocking fee of $7 which will be deducted from your refund or credit. Items may also be returned without charge, in person at our Headquarters in Lexington, NC.
Refunds and Credits
Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of their condition. The typical turnaround time for processing refunds and credits is 5-7 days once we receive the item(s). Initial shipping and handling charges are non-refundable unless an item is damaged or defective. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a discount or credit.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We guarantee everything we make at Coastland Apparel. If you are not satisfied with one of our products at the time you receive it, or if it does not perform to your satisfaction you may return it to us for a replacement, or refund. You have our word.
4 W 2nd St, Lexington NC 27292
Please feel free to email us at firstname.lastname@example.org and we will get you fixed up!